Shipping policy

Shipping Policy

Last updated: June 26, 2026

Thank you for shopping with VERTORI.

Every VERTORI product is made to order. This allows us to reduce unnecessary waste while ensuring each item is produced specifically for you.

Order Processing

Orders are typically processed within 2–5 business days before shipment.

During periods of high demand, holidays, or promotional events, processing times may be longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected during checkout.

Estimated delivery times are provided at checkout and begin after your order has been processed and shipped.

Please note that these are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the items in your order.

Any applicable shipping charges will be displayed before you complete your purchase.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

VERTORI is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

Where available, tracking information will be sent by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact us immediately.

If production has not yet begun, we will do our best to update your shipping information.

Once an order has entered production or has been shipped, we cannot guarantee address changes.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • High order volumes

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Other circumstances beyond our control

We appreciate your patience and understanding should these situations arise.

Lost Packages

If you believe your package has been lost during transit, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Damaged Deliveries

If your order arrives damaged, please contact us within 30 days of delivery.

Please include your order number and clear photographs of:

  • The damaged product

  • The original packaging

  • Any visible damage to the shipping package

Once reviewed, we will arrange an appropriate resolution where applicable.

Split Shipments

Some orders containing multiple products may arrive in separate packages.

If this occurs, you will receive separate tracking information for each shipment, where available.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: vertori.brand@gmail.com