At VERTORI, every product is made to order specifically for each customer. This approach reduces unnecessary waste while ensuring every order is produced with care and attention to detail.

Please review our Return & Refund Policy before placing your order.

Returns

As all VERTORI products are made to order, we do not accept returns or exchanges for reasons including, but not limited to:

• Change of mind
• Incorrect size selected
• Incorrect colour selected
• Personal preference
• Accidental duplicate orders

We encourage customers to carefully review product descriptions and size guides before completing their purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 30 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the product and the defect
• Photographs of the packaging, if the damage occurred during delivery

Once the issue has been verified, we will provide either a replacement or a full refund at no additional cost.

Damage After Delivery

We are unable to provide refunds or replacements for products that have been damaged after delivery due to:

• Normal wear and tear
• Improper washing or care
• Accidental damage
• Misuse
• Alterations made after delivery

Customers are responsible for caring for their products in accordance with the care instructions provided.

Shipping Damage

If your order is damaged during transit, please notify us within 30 days of delivery and provide photographs of both the product and its original packaging.

Following verification, we will arrange a replacement or issue a refund where appropriate.

Lost Packages

If your order is confirmed lost during transit by the shipping carrier, we will replace the order or issue a refund.

If tracking indicates that the package has been delivered, but you are unable to locate it, we recommend first checking with members of your household, neighbours, or your local courier before contacting us. We will gladly assist with investigating the shipment where possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error, please contact us immediately.

If production has not yet begun, we will update the shipping information where possible.

Once production has started or the order has been dispatched, we are unable to guarantee address changes or replacements.

Order Cancellations

Orders may be cancelled only before production begins.

Once an order has entered production, it cannot be cancelled, as it is being custom manufactured specifically for you.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds may take 5–10 business days to appear after they have been processed.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: vertori.brand@gmail.com